Refund policy

Return and refund policy

Last updated: October 23, 2026

This Return and refund policy applies to all purchases made on halveny.com. The Halveny store at halveny.com is operated by SR DIGITAL COMMERCE LLC, a Florida limited liability company, with its registered address at 1200 N Federal Hwy, Boca Raton, FL 33432, United States. For any question about this policy, please contact us at help@halveny.com.

1. Refund request period

You may request a refund within 30 days from the date your order is delivered. If your order has not been delivered, you may request a refund once the maximum delivery time stated in our Shipping policy has passed (8 business days of processing plus 15 business days after shipment), and no later than 30 days after that maximum delivery time.

2. Conditions for approval

A refund request will be approved in the following cases:

a) the product arrived damaged or defective;

b) you received the wrong item;

c) the order was not delivered after the maximum delivery time stated in our Shipping policy; or

d) you are dissatisfied with the product and report it within the refund request period, sending a photo of the product.

3. How to submit a request

To submit a request, send an email to help@halveny.com within the refund request period and include:

a) your order number;

b) the email address used for the purchase;

c) a short description of the issue; and

d) a photo of the product, when the request relates to a damaged or defective product, a wrong item or dissatisfaction with the product.

We will review your request and reply by email with our decision.

4. No physical return required

No physical return of the product is required. We do not ask you to send the product back to us. Once your request is approved, you may keep the item or discard it, at your choice.

5. How and when the refund is issued

Approved refunds are issued to the original payment method used for the purchase. The refund will appear on your statement within up to 10 business days after approval. The exact posting time may depend on your card issuer or payment provider.

6. Card statement name

Purchases made on halveny.com appear on your card statement as SP HALVENY. If you do not recognize a charge with this name, please contact us at help@halveny.com before opening a dispute with your bank, so that we can help you identify the order.

7. Changes to this policy

We may update this Return and refund policy from time to time. The updated version will be posted on this page with a new "Last updated" date. The version in effect on the date of your order applies to that order.